Privacy Policy

We collect the information you provide when you apply and onboard — including business and contact details, ownership information, and the documents you upload (such as identification, bank and processing statements, and product or compliance documentation). We also collect limited technical information (such as device and usage data) needed to operate and secure the platform.

We use your information to process and review applications, prepare underwriting packets, coordinate with partner banks and processors, communicate with you, operate and improve the platform, and meet legal and compliance obligations.

We share application and underwriting information with the banks and processors that review and board accounts, and with service providers that help us operate the platform (such as hosting, storage, email, and document tooling), under appropriate confidentiality obligations. We do not sell your personal information. We may disclose information where required by law.

We retain information for as long as needed to provide the service, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and applicable requirements.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption of sensitive data in transit and at rest and access controls that limit who can view documents and account data. No method of transmission or storage is completely secure.

You may request access to, correction of, or deletion of certain information, subject to legal and operational limits. You can manage communication preferences and, where applicable, opt out of non-essential messages.

Privacy questions can be sent to hello@peptiderails.com.